Translation and localization are largely unregulated at national and international levels. Within this landscape, international standards of best practice define industry regulation as ensuring that work is assigned to professionals with the required competencies. Standards of best practice clearly assign responsibility for this regulation to service providers, who in turn hand this responsibility off to the vendor managers who assign translation work. As the on-the-ground regulators, vendor managers must be aware of the impact of assignments, since translations and related language work are core components of both the primary language product delivered to clients and the highly valuable bilingually-aligned content that is leveraged into all work for a client through translation memories or machine translation.
In this course, learn a gold standard workflow for vendor recruitment through onboarding that incorporates the automation necessary to drive efficiency, the data security necessary to protect confidential intellectual property, and the evaluation capabilities that will allow you to fill your rosters with talent who produce exceptional results. Explore strategies for customizing workflows for specific languages, subject fields, and service types. Workflows that will be discussed include those related to screening, testing, onboarding, and performance management.
By the end of the course, you should understand the following:
- Screening and recruitment – Specifications, screening, and communication that allow you to strategically target and attract key talent
- Assessing linguistic and technological capabilities – Testing designed to assess the ability to match your definition of translation quality while keeping intellectual property private
- Components of the LVM Office infrastructure – Talent rosters filled with superstars, documentation and work instructions in organized and automated workflows, sound financial practices too
- Vendor Management Defined
- Vendor Management Function in Companies
- Specifications for Recruitment
- Screening from Vendor Directories
- Standardizing Information Collected in Databases Using the .XCV (XML CV) file
- Assessing Vendor Portfolios & Documentation
- Data Security Evaluations
- Linguistic Testing Design
- Designing Evaluation Scorecards for Linguistic Tests
- Talent Onboarding to Company Systems
- Performance Management & Capacity Building
- Considerations when Recruiting LSCs
- Vendor Management when Working with Interpreters
- Vendor Management when Working with Audiovisual Talent
- Localization Vendor Management Offices
NOTE: This course is available for credit enrollment only. This course is not open to auditors.